Returns & Cancellation Policy

Pre Dispatch Cancellations

At Top Body Essential, we understand that sometimes you may need to change or cancel your order.

You can request to cancel your purchase within 24 hours of placing your order, provided that your order has not yet been dispatched.

To request a cancellation, please contact us within 24 hours of placing your order and provide your order number.

Once your order has been dispatched, we are unable to cancel the order before delivery. Any applicable return or cancellation rights after dispatch will be handled in accordance with our Returns Policy and UK consumer law.

Damaged or Faulty Items

If your order arrives damaged or faulty, please contact us as soon as possible.

To help us resolve the issue quickly, you will need to provide:

• Your order number
• Clear photographs of the damaged or faulty item
• A clear video showing the damage or fault

Please keep the item and its original packaging until we have reviewed your claim and advised you on the next steps.

We will review the photographs and video provided and, where appropriate, arrange a replacement or refund.

Important

Please check your order carefully when it arrives and contact us promptly if there are any issues.

This policy does not affect your statutory rights under UK consumer law.